Siebel Communication is for handling communications in Siebel Business Application.
Adaptive Communicator API is used to develop custom drivers.
1.Interactive Communication : CTI capability are provided through CTI middleware. Communications Session Manager component handles CTI communications.
ACD(Automatic Call Distributor) is used for call routing.
2.Inbound Communications: Support third party email server and process inbound email.
3.Outbound Communications : Sending email, Fax, wireless from Siebel application.(Send Page uses Page manager rather then Communication server).Support email responses.(Outbound Communication Manager)
CTI : Computer Telephone Integration
Siebel Email Response
Siebel Email response allows agents to receive and reply to inbound email message.
Inbound email routing can be handled by Siebel Assignment Manager with Siebel WF.
Response groups and WF to determine how to process inbound email messages.
1. Communication Inbound receiver
2. Communication Inbound Processor
Receive and process inbound email communication.
1. Communication Outbound Manager component for reply email.
Component Group: Communications Management
Components:
Ÿ Communications Configuration Manager
Ÿ Communications Inbound Processor
Ÿ Communications Inbound Receiver
Ÿ Communications Outbound Manager
Ÿ Communications Session Manager
Ÿ Email Manager
Ÿ Page Manager
Ÿ Smart Answer Manager
Response group: Defines how inbound communications (email, or routed voice calls) are processed. Invokes a workflow process that evaluates and processes inbound communications.
Showing posts with label Siebel Communication. Show all posts
Showing posts with label Siebel Communication. Show all posts
Saturday, November 14, 2009
Thursday, February 12, 2009
Outbound email information - siebel
Hello ,
When we send email through F9 . it creates activity but dows not show mail info like(To,CC,BCC).we can get this inforamtion from S_EVT_MAIL that is extension table of S_EVT_ACT. either you can get all mail inforamtion from Communication->All Communication from client.but here you can't get BCC field value.For this you need to go in S_EVT_MAIL Table.If you have more info you can add ur comment here.
Danish
When we send email through F9 . it creates activity but dows not show mail info like(To,CC,BCC).we can get this inforamtion from S_EVT_MAIL that is extension table of S_EVT_ACT. either you can get all mail inforamtion from Communication->All Communication from client.but here you can't get BCC field value.For this you need to go in S_EVT_MAIL Table.If you have more info you can add ur comment here.
Danish
Subscribe to:
Posts (Atom)